Resource Support Services

Catholic Charities Dallas is partnering with Atmos Energy to provide essential support to individuals and families facing challenges with their natural gas services. Through this collaboration, we aim to extend a helping hand to those in need within our community.

Atmos Energy has generously allocated funds to address various customer needs, including:

• Natural Gas Utility Assistance: Covering usage costs, deposits, and reconnection fees.
• Weatherization: Enhancing energy efficiency and comfort for households.
• Natural Gas Appliance Replacement/Repair: Ensuring safe and reliable equipment for our customers.
• Customer-Owned Natural Gas Line Repair/Replacement: Interior or exterior repairs and replacements for improved safety and functionality.

Eligibility Criteria:

To qualify for assistance, applicants must meet the following criteria:

• Must be a residential account holder with Atmos Energy.
• Reside in one of the following counties: Collin, Dallas, Ellis, Fannin, Grayson, Hunt, Kaufman, Navarro, or Rockwall.
• Assistance does not cover tampering fees that may be charged.
• The cap for assistance is one-time up to $500.

Preventing Disconnection: If we are assisting you and we haven’t yet made a pledge, we can contact the Energy Assistance department on your behalf. By doing so, we can request a hold on your account. This proactive measure helps prevent disconnection while we work on processing the assistance you need. Your well-being and comfort are our top priorities, and we’re here to support you every step of the way.

Reconnection Process: If you’ve been disconnected from your natural gas services, we are here to assist you in getting reconnected. Here’s what you need to know:

• Contact Us: Please reach out to CCD promptly. We’ll contact Atmos Energy’s Energy Assistance department to notify them of the assistance you need.
• Account Note: Once we’ve notified Atmos Energy, they will post a note to your account, allowing for reconnection.
• Schedule Reconnection: After the note is posted, you must contact Atmos Energy’s Customer Service at 888.286.6700 to schedule your reconnection.

We understand the importance of having access to essential services, and we’re dedicated to helping you navigate through this process to ensure your comfort and well-being.

If you or someone you know is experiencing difficulties with natural gas services or facing financial constraints, we’re here to assist you. Our partnership with Atmos Energy enables us to offer support in various ways to ensure that essential services remain accessible to all.

Applying for assistance is simple and straightforward. Here’s what you need to know:

Application Requirements:

• Applicants are required to submit a recent utility bill reflecting their name and address.
• A valid photo ID must accompany the utility bill for verification purposes.

Online Application: For added convenience, we offer an online application form on our website. This platform allows you to submit your information and required documents electronically, streamlining the process for prompt assistance. Please complete all fields of the application below.

We understand the importance of timely support, especially during challenging times. Our partnership with Atmos Energy reflects our commitment to serving our community and ensuring that essential needs are met. Remember, assistance is available, and we’re here to support you every step of the way.